We collaborate with our clients on an ongoing basis and coordinate our internal resources to design, deploy and maintain efficient, integrated services between our technology infrastructure and our clients' systems.
Symphony8 is headquartered in Hong Kong and operates from a state-of-the-art environment within several major global cities, including:
It has access to modern and reliable telecommunications and technological infrastructure. The center is very close to major transportation routes such as the Metro Rail Transit.
Symphony8 offers real-time language services that enable it to communicate with customers and prospects that have varying language needs from anywhere in the world. Symphony8 caters to various ethnicities and languages including English, Chinese Mandarin, Chinese Cantonese, Punjabi, Hindi, Vietnamese, Farsi, Tagalog, and more.
In effect, our sales, service and support centers are aware and understand the varying cultural differences between one customer and another, thus enabling us to build and manage customer relationships with a total view to their unique requirements. With this in mind, Symphony8 has successfully established and retained the loyalty of these special market segments.
Value starts with our people. Symphony8 starts by investing more time-per-hire than any leading center. Our five step recruitment process includes three rounds of interviews and extensive testing. We profile agents by personality profiles and skill sets to find exactly the right people for your program.
In the Philippines, we recruit from graduates of leading universities to find capable, motivated candidates. Many job seekers consider Symphony8 to be an employer of choice as it offers structured career opportunities and competitive salaries. When it comes to hiring, investing to outperform means lower attrition for us and better agents for your customers.
We educate and coach our agents on how to relate to customers, discern their needs and use our advanced knowledgebase and consultative selling techniques to find a solution specific to each customer's needs. We understand that memorized scripts and pre-packaged rebuttals do not offer the best results. Our low student-to-teacher ratios and advanced learning methods like role-playing and games ensure these more complex skills are quickly learned and retained.
Symphony8 invests more time in training than any other center, but no module is complete until an agent passes test calls run by our quality department. And, as part of our investment in training, trainers receive bonuses based on how well their students perform on these tests and on the job.
Symphony8 leverages only industry-leading solutions to deliver services to our clients. Our overall platform is flexible, redundant, scalable and adaptable to several solutions.
We offer our clients different options for service observation, remote access to call recordings, extensive real-time and historical reporting, flexible knowledgebase's that drive more efficient issue resolution, and CRM systems backed 24x7 by our IT staff. Our networks and your data are secured from inside and out by highly-protected logins, individually administered passwords, and dual firewalls, all monitored for maximum up-time through our network management systems and scheduled security audits.
Our customers demand high availability for their voice and applications, and Symphony8 delivers that globally in both our wide and local area networks. Symphony8 's global data network features enterprise-class solutions and several elements of redundancy to maximize availability. Our network is monitored 24x7 via our state of the art Network Operations Centre located in the Philippines and Canada.